Frequently Asked Questions

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FAQ

Product Questions

How should I clean my LATTA ALV product?

Each product comes with care and usage instructions. We recommend hand washing to maintain the product's surface finish and keep it looking like now. Do not use bleach or any cleaning agents containing bleach when cleaning the LATTA ALV® product

How do I remove discoloration on the inside of my LATTA ALV product?

If you see discoloration, it’s always a coffee/tea build-up in your container. Coffee pot cleaner or denture tablets usually work the best for getting out stubborn stains and odors. Put two denture tablets in your product with hot water and let it soak overnight then wash with soap and water and rinse well, and if applicable, allow to dry, prior to use. Lemon juice can also be used for removing odors.

Is there a coating on the interior of your stainless steel products?

No, LATTA ALV brand stainless steel products have no interior coating.

Can I customize my product?

Yes, you can customize your product!  We offer an assortment of kid and adult water bottles that can be personalized with text, monogram, graphic, or your own design. Please review our Customization Terms & Conditions, or for additional information, visit the Customization FAQ.

How do I get the best temperature retention from my vacuum insulated product?

For max performance and heat retention, preheat the inside of your LATTA ALV product with hot water. If you’re preparing a Thermos food jar to fill with soup, pasta or any other hot foods, they should be heated on a stove to a boiling point or microwaved piping hot prior to filling the food jar. Please use caution when handling hot contents. Remember, you’re not heating up the food to eat now; you’re heating it so that it can be safely eaten hours later.

Can I store milk in the product?

Yes,but storing milk requires special attention we don’t recommend keeping dairy inside the product for long periods due to the risk of spoilage.

Order Questions

When will my order ship?

Visit our shipping page for estimated delivery times and carriers.

Do you ship to my country?

We only ship to the United States at this time.

Can I return my LATTA ALV product?

We want you to love your LATTA ALV product, but if you’re dissatisfied for any reason, we want to make it
right. Visit our returns page for our policy and instructions.

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