下单后，您将收到一封确认邮件，告知我们的订单执行团队已收到您的订单。订单执行完成后，您将收到一封包含订单追踪信息的电子邮件通知。退货运费不予退还。

If you see discoloration, it’s always a coffee/tea build-up in your container. Coffee pot cleaner or denture tablets usually work the best for getting out stubborn stains and odors. Put two denture tablets in your product with hot water and let it soak overnight then wash with soap and water and rinse well, and if applicable, allow to dry, prior to use. Lemon juice can also be used for removing odors.

No, LATTA ALV brand stainless steel products have no interior coating.

Yes, you can customize your product!  We offer an assortment of kid and adult water bottles that can be personalized with text, monogram, graphic, or your own design. Please review our Customization Terms & Conditions, or for additional information, visit the Customization FAQ.

For max performance and heat retention, preheat the inside of your LATTA ALV product with hot water. If you’re preparing a Thermos food jar to fill with soup, pasta or any other hot foods, they should be heated on a stove to a boiling point or microwaved piping hot prior to filling the food jar. Please use caution when handling hot contents. Remember, you’re not heating up the food to eat now; you’re heating it so that it can be safely eaten hours later.

是的，我们全球发货。运费需另行支付，并在结账时添加。

我们完全理解，我们也会改变主意！虽然我们希望可以，但一旦下单，目前就无法更改或取消。希望将来有一天能有取消窗口。

如果商品不合心意，请务必更换您喜欢的款式或退货退款。温馨提示：国内退货运费免费。

如果您不确定哪种尺码适合您，请参阅我们的尺码指南。尺码指南位于我们每款产品可选尺码的下方。

We want you to love your LATTA ALV product, but if you’re dissatisfied for any reason, we want to make it
right. Visit our returns page for our policy and instructions.